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I was wanting to write to you to say a very special thank you for the warm welcome to Harcourts which you personally have extended to us. It has been a very smooth and painless transition from our previous agent to Harcourts. We have been very impressed with your prompt and thorough service with forwarding paperwork, inspection reports, photos, emails and phone calls to keep us informed of the condition of our property and the progress with the rental campaign.  It is very reassuring to get such quality service and leaves us feeling very confident that our property is being cared for with the placement of closely scrutinized tenants. Your friendly and honest approach, Esme, has been very refreshing and we look forward to working with Harcourts into the future.

Margy – Landlord

My experience with Harcourts city residential has been excellent namely thanks to my property manager Jess Dodenciu. During my tenancy Jess has always been warm and approachable about everyday matters such as maintenance and repairs, and has often gone above and beyond the requirements to help me out, even after my tenancy ended. Jessica is not only friendly and knowledgeable about real estate, but when I moved into a bigger apartment with my partner and we ran into some issues with our new agent, Jessica made sure that we were well-informed of our rights as tenants, and in the end, this helped immensely in resolving our issues. What makes Jess stand apart is her honesty and integrity during all our dealings.


I found that I could trust her, which is a rare occurrence in the property market in this day and age. As such, I could not recommend Jess Dodenciu and Harcourts City Residential highly enough.

 Aditi -Tenant

In this world everyone is competing for your business. Where each competitor has equal access to technology and all the bells and whistles, there is one thing that sets the exceptional apart from the ordinary. That is the person who possesses that unique set of personality attributes that provide a proper solution, together with a canny ability to make people’s frustrations disappear. Esme is one such person – it is not often that one comes across such a gem. Esme recently helped my daughter through a particularly distressing encounter with a rental issue. Thanks to Esme’s professional knowledge and her consummate professionalism, she was able to settle the case to our satisfaction and appreciation. Esme is a tremendous asset and I recommend her without reservation.

Wayne – Tenant’s Father


To whom it may concern

I have recently leased an apartment. Kate Thorne was very personable and helpful throughout the whole process .

Kate explained all the details of the lease clearly and was happy to answer my questions. Kate was prompt and efficient with all the paper work and went out of her way to make appointments that fitted into my schedule. I was very impressed with Kate and can highly recommend her as a professional Property Manager.

Shari – Tenant

Hi Bob,

I’m pleased to write this testimonial for you. Actually I’m glad you give me this chance to say thank you with more than “THANK YOU”. I have put all the good words I know in it and I hope I’ve known more. I’m sorry if any expression error, you know I’m not a native speaker. Bob is the best Sales Consultant I have ever seen and I am not exaggerating.

He found a genuine buyer for us and nailed the deal even before we list the property on the market, which saves us thousands-dollars-expense of marketing campaign and more importantly our time and energy from week by week opens. All has been done in just a couple of weeks, that’s the efficiency all vendors would dream of. What differentiates an excellent sales from an ordinary one is the ability to deliver the result in an efficient manner.

Bob has proved that he is the former one. I haven’t called him much during the whole thing because I haven’t needed to. Bob has always kept me informed, provided valuable guidance and solutions that I can really rely on. All I have to do is to make decision that is only up to me, everything else has been very well taken care by him. So I must say Bob is that kind of expert that people would like to come to when thinking sell their property.

Na – Vendor

Dear Faye,

It is so happy to know I can buy the apartment (2708/568 Collins st Melbourne VIC 3000) successfully! As I mentioned many times before, it is very complex course for I to buy this apartment in the past 5 month, You know, Some unexpected situations happened such as I was told I can’t get the bank mortgage when I anticipated the flat will be settled in Nov., then failed to get the loan one time after the other even we changed several loan agents. That made me nearly despaired to think quit. However, it is your wonderful works make me luck to get the chance of having a flat at Melbourne finally! I remember you always help me to find the new bank loan agent when the former one failed, I remember you always give me the answer instantly for my any questions even the time almost is at midnight. I remember you always send me the best suggestions when I didn’t know how to face the problem of tight settlement date…..I know the result I can buy the apartment successfully depends on the efforts paid by you all including to your nice colleague Dionne.

Thank you so much for your constant assistance to help me overcome the obstacles appeared one by one and finally getting the apartment, without your help, I may give up long time ago. I hope have the more chance to cooperate with your esteemed company in future to buy other real estate in Australia, of course, I still need your help to administrate my flat for renting from now on.

The Chinese New Year is coming, take this opportunity, I would like to wish you all a healthy and happy Goat Year and wish your company a prosperous 2015!

Richard – Vendor

Dear Stuart,

We have found Stuart Kennett to be the most professional, honest agent we have used in our real estate dealings over the past 25 years. Right from the beginning he gave us a market report which was accurate, showing us the depth of his market knowledge. Stuart communicated with us throughout the sales process bringing interested parties to our attention for negotiation on price, which eventually gave us a sale price highest for the building. My wife and I can not recommend him enough and we thank Stuart for his professional services.

Mark & Brigit – Vendor

Dear Esme,

We would like to take this opportunity to thank you for your enthusiasm, professionalism and caring for managing our rental property in CBD Melbourne! During the time we have built our trust in you and we feel confident that our rental property is managed by the best property manager in the industry!

You were highly recommended by a friend of mine when we were considering changing property manager of one of our rental properties. We were initially impressed by your rich knowledge and experience in the industry and your caring thoughts on behalf of property owners. It is later that when some unexpected and external issues happened to the property that provided further opportunities for us to witness your extremely high standard of professionalism. We were stressed at that time by the unusual circumstances and possible negative impacts, but through your persistent, careful and thoughtful handling of the difficult issues we felt we were heading toward the best outcomes possible. We were later very pleased with the positive outcomes as a result of your professional advice and your relentless efforts.

It is the trust in you that we want to emphasis and commend. To build a trusting relationship it requires a lot more than rich knowledge and experience, swift response and effective communication. We certainly would like to have you manage our future investment properties and would recommend you to our friends and other property owners!

Sophia and James – Landlords

Dear James

Just a note to thank you for all your help with the sale of my Melbourne apartment.

It all proceeded fairly effortlessly – no great stress on auction day, just a few nerves!. We obtained the price we expected on the day and the purchasers are very pleased to be moving in there. However I am really pleased with all your help during the preceding period, you reliably and with enthusiasm managed the whole process, including recommended a solicitor, arranged the photographs, running all the open house inspections including preparing the flat and keeping it clean.

And now you are getting my old furniture removed!

This part of the service was invaluable to me because I live in Sydney and couldn’t really spend the time needed in Melbourne to do it myself.

Again, thank you.

Brian – Vendor

Hi Dionne,

I recently purchased an apartment at 2/25 Hotham Street, East Melbourne through one of your sales agents, James Edmundson.  This is
just a short note to say how professional and friendly James was to deal with right from the very first meeting through to the signing of the contracts. I must admit my wife and myself are pretty inexperienced as this was our first investment property which was purchased through our SMSF.  James was fantastic but what impressed me was his knowlege about the apartment block and the way I was able to ask him direct questions and almost get his advice and thoughts.  Once I had developed an relationship with James I did not play any games I was straight down the line in which I believe he was with me and I was confident that we would get a mutual result, which we did.

In this day and age everyone loves to complain and whinge about everything but please could you pass on my appreciation to James from my wife and myself. I also received a phone call from Esme today and was again very happy and satisfied with her professional approach and advice in relation  to the future management of the property. We are currently saving our pennies with a view of purchasing a small personnel investment apartment within the city limits in the next few months and 100% I will be calling James and your team too see if they can assist us with that.

Thanks again and kind regards,

Marcus and Nerida – Purchasers

“Bob made the selling of our apartment simple and practically pain free. It was sold for the price we wanted in a matter of days. Thank you, Bob, for your friendly and efficient manner. A job well done.”

Stephanie – Vendor

Hi Bob,

Just wish to thank you and your team at Harcourts City Residential for assisting me with the sale of my student apartment in
Melbourne.  I know that these properties can be difficult to move but we got a result within a few weeks.  You took into account any concerns I had and worked with me to get the best result possible.

You always kept me informed after any approach from interested parties or open for inspections.  It was a pleasure to dobusiness with you.

Bernadette – Vendor

Dear Bob ,

We would like you to know that we are very impressed with the results in the selling of our investment property in Lygon St Carlton.

You sold our apartment as if it were your own, professionally and achieving great results in such a short time, under a week, and the price we wanted, we are very happy with this result.
My only regret was, as this was our first time selling a property, that we didn’t list our apartment with you from the start.

Unfortunately we wasted 3 months with an agent who did not achieve anything . He used old photos to advertise ,he was not organised or professional when showing the apartment. We constantly had call to him to find out if there was any interest after the opens. Also we were getting complaints from our tenants about his intrusion into the apartment, causing us more stress.

What a completely different experience we had with you, from our first discussion you put us at ease, after we told you what we had been through.

Once again Bob Thank-you, we appreciate all that you achieved with the sale of our apartment.

Ettore and Carmel – Vendors 

We would like to express our gratitude towards the professionalism and outstanding property management practice of Jessica and Esme of Harcourts City Residential.

As tenants in a new state and needing a new home under stressful circumstances, they have always gone above and beyond their responsibilities to ensure that our needs were met. We have dealt with numerous property managers both as tenants and
landlords, Jessica and Esme are by far the best we have dealt with.

From a property investor’s point of view we have no hesitation in recommending Jessica and Esme as Property Managers. They are diligent, prompt, efficient and most importantly genuinely caring in their dealings. We were so impressed with their service that we will be utilising them to manage our next investment property in Melbourne.

Sincerely yours,

Monika and James – Landlords

“We highly recommend this agent to handle the sale of your property.  We found Bob to be knowledgeable, polite and calm under
pressure.  We both felt that Bob was committed to our interests from day one and was an excellent communicator throughout our sales campaign keeping us up to date.  He worked hard for us to get a price above our expectations under difficult sale conditions.  Bob’s genuine approach to communicating with us and very hard work on our campaign was a great support during our first property sale.”

William & Beth -Vendors


Dear Bob

Thank you so much for your professional, efficient and pro-active manner in which you dealt with the sale of my investment property in 601 Victoria St, Abbotsford. The property was my headache, I was lucky that I have found an agent like you. You resolved my problem.

You were very active and caring in selling my property and dealing with the property developers and other parties which made it easy and painless for me.

It was well beyond my expectations and I would like to commend the diligence, effort and passion of your team and in particular you, Bob.
Thanks for all your hard work and most importantly is that you are thinking and care for other people when selling their property. You did such a great job! I am sure you will have very very bright future in every aspect.


My experience in selling a property in Tribeca was an amazing one. Bob provided support and guidance. I was very busy at the time of selling. Bob put together a four week proposal, before any advertising there was an open with known clients followed by the start of the campaign. After each open, Bob gave feedback, the apartment sold for the agreed price in three days. It was a great result on all levels especially as I had bought and was overseas on the date that the auction was to take place. I could leave the country knowing that the apartment was sold.

I am so grateful for the professionalism Bob showed.

Joan – Vendor

Bob Budd was our marketing agent for our property and in the course of the work, we find him to be a conscientious, honest and hardworking person and is always positive in the face of difficulties. Although we did not get the price we wanted, we were pleased that he did not waver despite the pressure. We have no hesitation to recommend him to any prospective customers. Bob, keep up the good work!

George – Vendor

Bob Budd,

Your approach to selling my property was fantastic. You set your sales campaign targeting a specific market, and this approach worked with great success. This was an intelligent approach as you were dealing with people who were genuinely interested in buying, this paid off by achieving a sale price that exceeded my expectation. I recommend you to anyone and will defiantly use your services in future.

Frank – Vendor

We are the owners of PO8P,191, Powlett Street, East Melbourne and recently employed your firm to seek a tenant and manage the property on our behalf.

I first met with Esme Gordon on the 18th February who provided me the necessary information and comfort on how she would market the          property and what she believed she could achieve in terms of rental outcome. Throughout the meeting Esme showed great enthusiasm, passion and empathy and listened to what we were seeking in terms of finding the right tenant.

I also met with your competition who also provided me guidance on how they would market the property and what rental they could achieve. The difference in rental quoted between the two firms was $5,460 per annum, with Harcourts providing the higher sum.

After analysing the proposals from both firms I rang Esme to ask if she would consider discounting the fees in line with that of the     competition.     Esme’s response was a measured one (and this is where she won me over)  that Harcourts are all about forming business relationships and achieving the ultimate outcome for the landlord.

We engaged Esme on the 25th February with the first opening of the property on the 1st March with two acceptable applications received on the 3rd March meeting the criteria we had set and achieving the rental that Esme had quoted to us.

We would have no hesitation in recommending Esme (and for that matter your firm) to anyone that is considering employing your agency to manage their investment properties.

Graham & Olympia – Landlords

Thank you for your professionalism and your hard work from day one of meeting you. It’s been a pleasure meeting you and I’ve been very       impressed by the way in which you conduct yourself on behalf of your clients. Your property owners are well served by you and I would highly recommend you to others. No doubt our paths will cross again, but I want to say keep it up because you are very good at what you do.

Tanya – Tenant

Hi Dionne,

I just wanted to write an email of applause for all of Jess’ efforts of late. I really appreciate her taking an extra amount of time of late to sort out all the recent issues I have had at all the houses. She’s definitely a valuable asset to your already great team.

Thanks and regards,

Michael – Landlord

Thank you so much for your work in helping us finally get to the end of the tricky business of the parquetry repairs……. I am really grateful to you for linking in with my daughter which meant you being on site to meet with tradesmen at 7:30 am.  A great effort by you ………………as a result of you sorting things hopefully this property will now provide for us all an uneventful 12 months.

Much appreciation

David – East Melbourne Landlord

Thank you for the professional, efficient and pro-active manner in which you dealt with the sale of our 3 investment properties in Lygon St, Carlton.  Bob was very active in selling our properties and dealing with the property managers which made it easy and painless for me – other agents I had to phone each week to query when the property was getting listed and to discover if there was any interest at the viewings.

We were very impressed that Bob sold the first property we listed in 10 days and so we listed a second property which him which sold in less than 3 weeks.  The final property had been on the market for more than six months (listed with one agent for 4 months and the second agent for 3 months) and we hadn’t received any genuine offers; Bob managed to get a sale for us in less than 6 weeks.  Thanks Bob for all you hard work in selling these properties.

As a vendor, I have worked with eight agents during the past 12 months, and Bob was the only agent that made me feel like he was actually working to get us a sale.

Anna – Carlton Vendor

On purchasing an investment property in East Melbourne, I was fortunate enough to employ Esme Gordon as my property manager. Initially I considered using her services as she worked for the same real estate firm as that from whom I had purchased the property however, it was evident from the beginning that she conducted a highly professional and successful service.

Before our first meeting, I received  information and statistics which outlined the results and process on which Esme based her property management. Of course, she was a total delight to communicate with and at all times expressed succinctly the methods which would be used to let my apartment. Esme always returned my phone calls and emails most promptly.

Esme’s greatest strength though, was her ability to assess the individual circumstances and needs of her clients and this became obvious with my property and in her reflections of other properties she had managed.

At all times, I felt like a valued person, not just a client, and my apartment was ultimately let for a pleasing rental.

Esme would be a asset to any firm lucky enough to employ her services.

Sally – East Melbourne Landlord


I want to thank you for the support Harcourts gave me in selling my property on Saturday, and in particular the personal attention Jewel Sun provided to me as an overseas investor –she was generous with her time, and full of good information. She is a great asset to your company.

It was a treat Thursday night (my time) to participate in our conference call with yourself, Carolynn, and Jewel, and enjoy our accented English — Australian, Scottish, American and Chinese! Then, to learn the buyer was also female was a bit of fun! Go girl-power!

Great results, will certainly look to your company when time comes to sell up in Tasmania if you do business there.

Best Regards,

Jean – Docklands Vendor

Jewel Sun acted as our agent in
the sale of a property in Docklands, Melbourne. We consider ourselves fortunate
to have had her managing the sale as she proved to be a person who worked hard
to ensure all issues related to the sale were addressed to gain the best sale
outcome. With our sale many details from small to large were considered and
dealt with which we would have overlooked.

Jewel is also a good communicator
and ensured we were given regular status updates to keep us in the ‘loop’. We
are confident in recommending Jewel for management of real estate sales based
on her performance in managing our sale and wishing her all the best in the

& Joan – Docklands Vendor

Bob Budd of Harcourts City
Residential recently sold my apartment in Tribeca, East Melbourne, and achieved
an outstanding result. It was well beyond my expectations and I would like to
commend the diligence, effort and passion of the team and in particular Bob,
who was my primary contact. He was highly professional, provided a great level
of service and support, which made the process as painless as possible. Thanks
for doing such a great job!

Leonie –
East Melbourne Vendor

I recently purchased a property
in East Melbourne from Harcourts.Bob Budd was the agent that we dealt with.

I found Bob to be polite,
courteous extremely helpful and knowledgeable in all aspects of real estate.
Nothing was too much trouble and all matters were dealt with extreme

Follow up service was also
fantastic after the purchase of the property.

It made the experience of buying
an investment property less daunting and more enjoyable than anticipated.

Polly –
East Melbourne Purchaser

Hi Bob,

On behalf of my wife and I, we
would like to thank you and Harcourts for the way in which you approached the
purchase of our apartment in East Melbourne. Your attitude was professional,
fair and friendly! After dealing with a number of agents in the search for our
investment property, it was a nice to deal with someone who followed up all
requests for further information and made themselves available even outside
business hours.

I wouldn’t hesitate to buy or
sell a property through the business you represent so well!

Once again thank you for a great
outcome for both parties!!

Ryan –
Powlett Street Vendor

Hi Dionne

My wife, and I recently sold a
property in East Melbourne through your company. We were extremely pleased with
the result and a large part of the result was due to the work and endeavours of
Bob Budd of Harcourts City Residential.

Bob is dedicated and very
professional in his approach to his work. Bob regularly kept us informed and
was very cognisant of our needs. We appreciate Bob’s diligence to ensure our
best interests were looked after.

We have been extremely happy with
the level of service your company provided.

John –
Albert Street Vendor

Dear Stuart

I would like to take this
opportunity to thank you for your enthusiasm, passion and energy you brought to
the task of selling my home. The whole process was conceived and carried
through to an outstanding result, for a record price and in record time, (3
weeks) with flair and consummate professionalism. You were an absolute delight
to work with, and I respect you tremendously, as you were authentic and
genuinely caring, working tirelessly and always being accessible either by
phone or email. You are every vendors “dream” agent!

A special mention must also go
out to Dionne, who had me, at “hello” !

Rhiia –
Bligh Place Vendor

Hi Esme, just wanted to write and
let you know how happy both Jo and I are with the way you have treated us since
the moment we contacted Harcourts. Your professionalism, enthusiasm, competent
ness and natural charm has made what can be a difficult process a breeze. Your
efforts on our behalf have ensured that we will be Harcourts clients for the
long haul and we will enthusiastically recommend them as opportunity arrives.

& Jo – Spring Street Landlord

My wife and I recently relocated
to New Zealand for work, which among other things meant letting out our pride
in joy – our sunlit apartment in Docklands – within very tight timeframes. This
was our first investment property which meant our anxiery levels were often at
the high end of the scale! Not only did Esme’s bubbly and professional nature
put us at ease before the open home, but she attracted quality tenants quickly
with a higher than expected rental return. Extra features Esme and the team
offered, such as professional photography and a Depreciation Assessment made
the process all the more easier. We would recommend Esme and Harcourts to any
new or seasoned landlords in a heartbeat.

Karl –
Harbour Esplanade Landlord

Dear Dionne,

I am writing to let you know how
thrilled my husband and I are with having Harcourts manage our property at 237
Flinders Lane.

I have had several rental
properties with a number of real estate agents over the last 20 years and
Harcourts has been the most efficient and obliging company we have dealt with.

We canvassed several real estate agents and were so impressed with Esme and her
professional approach we had no hesitation choosing Harcourts.

Our choice was governed purely by
the way Esme initially presented herself and represented the company. Once we
decided to use Harcourts she then proficiently commenced the process of
advertising and promptly kept us informed as required. She was also able to
rent the property at an income which exceeded the other real estate agents
estimates by $100. Quite a feat for a one bedroom apartment !

On a more personal note I believe
Esme is an asset to Harcourts. Not only is she very competent she is
approachable and promptly deals with any issues or enquiries.

Thank you for your services and
employing people of such calibre as Esme.

Susan –
Flinders Lane Landlord

Esme has been an incredibly
professional and reliable realtor to deal with. She sets the standard for all
other agents in her field. She went above and beyond her call of duty by
assisting me with my melbourne relocation. I hope someday, that all realtors in
Australia will be like her!

Li –

Hi Dionne,

I thought I’d drop you a note to
thank you and Harcourts for your support over the past few years with the
management of my rental properties.

In particular I’d like to point
out how helpful Esme Gordon has been. She has always been fantastic to deal
with & has always bent over backwards to help me with any issue what so
ever that I have thrown at her especially with the work she has done with my
insurance claim at Celeste. She really is an asset to your company and I will
go out of my to recommend her and your company to any prospective landlords.

Thanks again and pls pass on my
thanks Esme.

Steve –
Celest Court & Suffolk Grove Landlord

“After having my parents
apartment on the market for 7 months with another agent and no offers, I asked
Jewel Sun and Stuart Kennett to help sell my parents apartment. Jewel and
Stuart took it on. A sensational effort of the property being on the market for
only two weeks and you sold it!! I couldn’t have asked for a better result.
Well Done!

I found you both to be
approachable and honest in your role as Property Consultants. You ensured that
selling the property was a quick and relatively painless experience.
Communication lines were always open through personal contact, by email or by
telephone. I valued that you listened attentively and were straightforward in
your approach, offering advice or commenting appropriately as required.

I would like to thank Jewel and
Stuart and the entire team at Harcourt’s. Your professionalism & dedication
to your craft has made a world of difference to my parents situation. Jewel and
Stuart stood apart, focussing your energy and time in working with buyers and
not with my circumstances.

I believe this is the reason we
achieved this result and I highly recommend Jewel and Stuart and Harcourt’s”

Adriana –
Franklin Street Vendor

Esme Gordon took over the
management of my property in XX/200 Spencer Street. The experience was a
whirlwind of information, activity and efficiency. She wasted no time in
sorting out what had become a significant problems due to lack of attention by
the previous management. Esme kept me updated and the property was ready for market
much quicker than I had expected. Phone calls and emails were short to the
point and essentially advisory. I would recommend her in the highest echelons
without reservation. I imagine she is an asset to whomever is lucky to have
access to her skills.

This process was made even more
seamless by Esme working and having a close working relationship with Jim De La
Harpe. He worked ‘Hand in Glove’ with Esme in getting the property to market.
Advertising marketing advice and feedback were excellent. His advice on market
expectation was accurate and indeed as the market changed in the time span he
was able to communicate this to me in a timely and excellent way. The sale by
auction went very well, Jim explained the different possible scenarios. There
was one hiccup following the sale which had nothing to do with Jim but he was
able to handle this in his inimitable efficient way.

I would recommend Jim and Esme as
individuals but as a team even better.


– Spencer Street Vendor/Landlord

I was very impressed with James.
I have dealt with several estate agents over the years and most don’t seem to
care much. I felt James was very professional and worked hard on behalf of the

Heather –
Wellington Crescent Purchaser

Nathan was extremely well
prepared and had excellent knowledge of the property. In all my dealings with
Nathan I also found him to be very professional.

Mark –
Oxford Street Purchaser

“Jim was exteemly well
prepared at our first meeting, definately better than the other agents we
considered. He was also very enthusiastic about the property and in the selling
period adjusted the campaign to better reflect the market conditions.This I am
sure helped achieve the final result.”

& Kerry – Anthony Street Vendors

“Esme’s service was highly
professional, she always kept me clearly informed from the very first time. She
always took responsibility of my property and payed attention to even the small
things like turning off the lights and locking up properly – unlike some other
previous agents. She made sure my property had the best possible price and
outcome. I am very satisfied with her service and results!”

– Thomas Street Landlord

The best way to describe Esme’s
efforts is to say she has taken us out of the darkness and into the sun. James
of your group asked me at the time our property was being vacated if I would
like Esme to contact me after a fortnight to see how I was going with a new
tenancy. Sure enough 2 weeks later Esme rang and I advised that progress with
RUN was slow and that I had not heard anything from them for 8 days. She
pointed out that this was well below the standards of performance required at
Harcourts emphasising the importance of regular communication particularly at
change of tenancy. That day she sent me the authority to act paperwork,
arranged for professional photography and re-connection of electricity. It was
a particularly difficult handover of property managers as there was an issue
with RUN about the full set of keys but Esme stuck at it and eventually

For the next week Esme kept daily
contact with either myself or my daughter Jasmine who is Melbourne based and within
7 days satisfactory tenants have moved in at a rental far exceeding our
expectations. Esme’s communication skills, thoroughness and speed of action can
only be described as outstanding. She is a credit to your company and must be a
major asset. I feel so comfortable that our property is now in safe hands at
Harcourts and I expect we will have a long and stress-less association with
your business particularly if you are able to retain people of the calibre of
Esme. A wonderful effort with a great result.

& Genoveva – Wellington Crescent Landlords

Dear Esme

Joseph and I would like to thank you most sincerely for the great efforts you
showed on behalf of Joseph and I while managing our Tenancy.

We were impressed by your professionalism, kindness and efforts far beyond the
expected. Words fail to thank you for everything. Peace of mind is of such
great value, when your property is in the hand of a third party. To know that
you can trust this person with all your valuable belonging, to care

and nurture them is value beyond description.

You are such a person and for this we thank you with all our hearts. We would
also like to take the opportunity to wish you all the best for the future and
hope, should the need arise in the future to rent our property out again, that
YOU are the person looking after it.

We thank you so very much.

& Joseph – A’Beckett Street Landlords

Dear Esme

Thank you very much for all you
have done so far – I am glad to have a tenant in so soon after settlement. You
certainly have made the whole process very easy & manageable.

Sue –
Grey Street Purchaser

Dear Nathan,

Thank you for the excellent
support and advice in selling us xxxxx Elizabeth Street. We were very happy
with the way you managed the sale. We also appreciated the information you
provided about the property and the various tips and advice.

Thanks again & best wishes.

& Maren – Elizabeth Street Purchasers

Dear Esme,

Just a short note to thank you
for your successful efforts in leasing our property xxx Elizabeth Street. We
very much appreciated your persistence and hard work which was rewarded with
the rapid leasing of the property. We look forward to continued contact in the

Thanks again & best wishes.

& Maren – Elizabeth Street Landlords

After toying with the idea of
selling my first home for some time, James Edmundson was the 4th
real estate agent within 3 months who I had through my home to provide a
valuation. From our first meeting it was clear that James brought to the table
a unique combination of experience, knowledge and integrity. He was the only
agent who I spoke to who was prepared to explain his valuation to me and could
provide solid evidence to back up his figures, giving me confidence in what I
was being told.

James understood that I was
undecided as to when to place my property on the market, and never pressured me
to take the next step or sign with him as an agent, however was more than happy
to continue to provide advice and assistance to me while I worked out what I
wanted to do. Being the first time I have sold a house, I was nervous at the
prospect of selling, however James made the process completely stress free once
I decided to move forward. James was happy to talk to me at any time to answer
any and every question I had – never making me feel as though he was too busy,
or that I was asking silly questions and as testament to James’ honesty and integrity,
I know that he worked hard to achieve a sale on my property that both I and the
buyer would be happy with.

Beyond the sale, James has
continued to go above and beyond my expectations as my real estate agent,
offering to assist with my continuing search for a new property and providing
ongoing advise as to the best way to negotiate a price, etc. In short, I would
not hesitate in recommending James Edmundson to anyone looking to sell or buy
property – he is top of class in customer service as well as knowledge and
expertise in the field.

Many thanks,

Stacey –
Wellington Parade Vendor

We have been delighted by the
extremely high standard of customer service provided by Harcourts City
Residential that we wish to extend our sincere thanks in this written

The purchase of our new Melbourne
apartment was through sales consultant Jewel Sun. Every step of the way
Jewel was highly efficient, courteous, patient, and professional. She displays
a genuine love of real estate which reflected her confidence and ability to
facilitate the smooth purchase of our new property with no hassles. Jewel
displayed excellent skills in the negotiation process and regularly kept us

We were so impressed by Jewel’s
conduct, we decided to explore the possibility of also using Harcourts City
Residential to manage our new investment property.

We researched Harcourts’ services
and compared them to other real estate agencies. Harcourts excelled in all
areas and we had no hesitation in enlisting Esme Gordon, Business
Development Manager, as our new property manager.

In our opinion, Esme is re-setting
the standard of what is possible in providing customer service excellence. She
has an unflinching commitment to efficiency and professionalism. She is
passionate about her work, and she knows how to steer around the traps and
pitfalls of renting out a property. We have had investment properties before,
so we are not new property investors. However, Esme has taught us so much in
the short time she has commenced managing our property we have really come to
value her guidance and recommendations.

Initially, we were doubtful that
Esme’s rental appraisal was realistic – but within 1.5 weeks, we had a signed
rental contract at the full asking price!

We have since met the vendor of
the property we bought and even he told us how impressed he has been in selling
his property through Harcourts City Residential. He described your whole team
as “real workhorses” which is an apt description that we agree with 100%.

Keep up the great work and
congratulations on your team of real estate professionals.

& Jason – Landlords

Just a quick note to say thankyou
for all of your help over the last couple of weeks. Having never sold a
property before I felt confident with it in your hands…

Please pass on our thanks to Dionne as well… It was a good result on Saturday
and one thanks to you.

Hope you enjoyed the rest of your
weekend and I’m sure we’ll be speaking over the coming weeks..

Adam –

Just a quick email thanking you
for all the time and effort put in by you towards the selling of my property in
Hotham Street.

I found the service second to none. I was always kept up to date with
everything and would say you went out of your way to make sure all went well.

I would certainly use Harcourts in the future and would have no hesitation in
recommending you to anyone wishing to sell or buy property. Once again Thanks

Graeme Hocking
– East Melbourne Vendor

Dear Dionne and David

We would like to thank you for
all you help. We could not ask for better service and treasure your kindness.
We have been looking at so many properties and to meet you two has been
refreshing and enjoyable. We are glad we were able to find a property
represented by you. Again thank you for the kindness, the trust and the
beautiful smiles. All of this has been greatly appreciated. With the greatest

& Joseph – Purchasers

Thank you so much for your ‘thank
you’ card regarding Lee Lin’s referral ! You have restored my faith in
Harcourts agents doing great business !!!!! From a trainers point of view when
you preach best practice day in and day out and struggle to see the results and
wonder why……..then you come along and do a WOW …. Thank you thank you …On my
window sill in my office I now have 5 cards that I have received in the last
month and they are all from ‘great’ agents, yourself included. My window sill
tells a very clear story.

Dawson – Harcourts Academy Trainer

The service, communication and
high level of professionalism we received from Claire throughout the
inspections and sale process was by far the best we have experienced. Claire’s
positive and helpful attitude assisted and guided us through the process, we’d
have no hesitation in recommending Harcourts and Claire for any future sales
and property management services.

Ian and
Marita – Collins Street purchasers

“Dionne showed a can-do positive
attitude which gave me full confidence she would effect the sale of my property
very quickly. This is what she promised and it happened”…….“Dionne also showed
great professionalism which is not common with other real estate agents, which
made me feel very comfortable dealing with her. She also proved to be
knowledgeable in the specialised market of serviced apartments, which other
agents find very difficult to sell. I was previously with another agent for 12
months with not one single offer, as they did not have the knowledge to help
the sale of my serviced apartment”.

Joseph –
Past Vendor of 250 Elizabeth (Somerset on Elizabeth)

“Thank you so much for sorting
out the problem yesterday – dealing with a flooding flat and mopping the floors
for me afterwards really went beyond the call! ……… I’m thrilled that you found
someone so quickly and also that were happy to pay me so much rent! Looks like
I picked the right real estate agent, on all counts”

Nina –
East Melbourne Landlord

“I was surprised how quickly you
found a tenant for my apartment and at a great rental price.”

Yvonne –
East Melbourne Landlord

“Dionne… you truly do go above
and beyond the call of duty”

& John – East Melbourne Landlords

“Unreturned phone calls, broken
promises and outright lying have been normal when dealing with agents. Dionne
proved to me that professional real estate agents do exist. She has a very
friendly and welcoming nature. Dionne always returned my calls I a timely
manner. Her efficiency and timeliness was very impressive and it shows that
Dionne is a very organised professional.”

Ross –
Australian Army – East Melbourne Tenant

“I applaud your professionalism”

Robert –
Prospective Landlord/Vendor

“It has been a delight to do
business with your professional and great staff”

David –
Previous Tenant

“Thanks for being so helpful to
us when we were looking for a place. We really appreciate it.”

Elaine –
Past Potential Client

“We can always contact you
promptly without having to talk to an answering service and when we left
messages you always got back to us so quickly. We are thrilled with your
handling of our property”

& Robert – East Melbourne Landlords

“Dionne Wilson is the best……. She
is one of the reasons we love our Melbourne investment…. She is the benchmark
we use for property managers”

Angela –
(Interstate) Richmond Landlord

“It was a pleasure, your
supportive and professional manner always at hand”

Terri –
East Melbourne Client

“Thanks for your assistance
during my search. You are one of the most professional real estate agents I
have dealt with”

Seb –
Past Prospective Tenant/Purchaser

“Thank you so much for all the
call backs though – so rare I got to say”

Peter –
Past Prospective Tenant

“Thank you for the property
inspection and condition report. I am pleased to have problems identified and
fixed at an early stage.”

& Simone – (Interstate) East Melbourne Landlords

“Your knowledge, attention to
detail and your responsiveness set you apart from your competitors. We would be
very happy for you to refer this email to any prospective customers”

& Callie – East Melbourne Landlords

“Trying to find a house is always
a stressful time but with Dionne Wilson on hand, it was relatively painless. In
fact she did such a stellar job that it turned into quite a nice experience…….
High praise & truly merited.”

Duncan –
East Melbourne Resident

“Well done to you, we feel very
fortunate to have such professional people looking after our interests, you do
not know how good it is to know that we have such grat support, thank you so

& Russell – (Interstate) East Melbourne Landlords

“……. And to think it was rented
out in less than a week, when other agents told me the market is down!”

– Multiple Landlord

“Your ever courteous manner and
professionalism gave us the utmost confidence and peace of mind. Your efforts
are greatly appreciated”

Sue &
David – East Melbourne Client

“It’s great to get such
complimentary feed back about you and your service. I’m very proud to work
along side such a professional.”

Caine – Company Director, Caine Real Estate

“Thank you for the extra efforts
you make which at times can be so significant, keep up the good work, from a
grateful landlord.”

– Hawthorn Landlord

“Looks like a smooth transition,
thanks. Well done!”

Meagan –
South Yarra & Northcote Client

“Dionne is a delight to work

Heather –
North Melbourne Landlord

“Thank you for taking the time to
help me out today – Much Appreciated”

Mark –
CBD Estate Agent

“Thank you for all your help, not
only with the sale of the apartment, but you went above and beyond for us with
the sale of all the furnishings.”

& Andrew – East Melbourne Client

Tim and I are extremely pleased with the outcome
and dealing with you has been a pleasure”

Theone –
Collingwood Client

“Thank you for all your efforts.
It’s most appreciated”

Jason –
Melbourne Client

You are such a competent lady with an excellent
approach to work and people. If you maintain yourself in this way throughout
your career, you will be hugely successful and happy throughout your life.”

Marilyn –
Collingwood Purchaser

“…I had met with 3 other real
estate agents and you where head and shoulders above the others in terms of
knowledge and relevant experience. …..The news was telling us every day that
the market had slowed, interest rates were up and it all seemed doom and gloom.
You on the other hand where very positive and happy to set the reserve at our
mark. As soon as the auction began it was obvious we would finish well beyond
that mark. The turn-out was fantastic on a cold Melbourne morning with rain
threatening and more importantly we had 5 bidders through the event which shows
great interest and a very successful marketing campaign. The result was
brilliant. I would like to again thank you for the very positive experience and
your professional approach, you definitely will be my first point of contact
for any further property sales”.

– Collingwood Client

Just a quick thank you for your persistence and
effort in providing the information we required. Your professionalism and
diligence is much appreciated.”

& Yvonne – Collingwood Purchasers

… have acted in your uniquely friendly but
totally professional way and your support has been truly valued by Loretta
& myself.”

& Mick – Thornbury Vendors

“Thanks heaps Dionne. Yesterday
was fabulous. You delivered a fabulous message with invaluable tips. If the
salespeople don’t take up your suggestions then they are fools. I am very
excited about making this a workshop for all of our people.”

Leah –
Harcourts Academy

“We were both impressed with your
professionalism and will have no trouble recommending you to our friends,
clients and family in their real estate dealings.”

& Maisie – Clients & Referrer’s

“Thank you very much for your
commitment to getting the sale through and for going over and above what you
really needed to do, ie. assist the tenants find another property. We have
found you very professional at all times and appreciated the constant updates
you gave us on marketing the unit.

We settle on a new home in 3
weeks time but if we are ever in the market for property in Melbourne again we
will come looking for you”.

Stephen –
Interstate Vendor


2 thoughts on “Testimonials

  1. A Boutique Real Estate office, very professional, friendly & honest staff.Will recommend you to all my friends and family…thank you

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